Key Performance Indicators using SharePoint

21 October 2010

Method4 has provided technical consultancy to the Welsh Language Board assisting in the design and implementation of experimental Key Performance Indicators (KPIs) deployed through SharePoint.   Each KPI is linked to an objective in the Board's schemes of work and allows senior managers to monitor performance via a graphically rich dashboard on the Board's intranet.  In developing the dashboard, Microsoft's Welsh Language User Interface (LIP) for SharePoint was used, therefore all functionality was seamlessly provided through the medium of Welsh.

Craig Hughes, director at Method4 said, "The first challenge was to build an understanding of what data was available and how that data could be translated into useful metrics.  We then decided how to structure the data in SharePoint using KPI lists.  Finally, we created the graphical dashboard, which consists of traffic light icons to indicate if a department is exceeding, meeting or at risk of failing to meet its goals."

Dr Jeremy Evas, Leader of the Research, Grants and Language Technology Unit at the Welsh Language Board said, "Using technology at our offices helps us to ascertain exactly where we're at with our schemes of work. It also releases staff time, enabling them to undertake tasks which are of more direct benefit to the Welsh language. When technology deletes bureaucracy and provides better information more quickly, it can only be welcomed."